Privacy Policy

Provel have created this privacy statement in order to demonstrate our firm commitment to the privacy of your information. This statement details our current information gathering and sharing practices for the Provel range of services and http://www.provel.co.uk (the "Website").

Information Collection and Use
Provel is the sole owner of the information collected on the Website and through our services. Provel collects information from our users in several places and these methods are described below. We will not sell, share, or rent this information to any other parties except as disclosed in this statement.

Web Site Information
IP Addresses
Provel will, on occasion, collect visitors' IP addresses to help diagnose problems with servers, to administer the Website, to analyse page trends, track the internal movement of web visitors, monitor referrals, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. IP addresses will not be used for any purposes other than these. Provel will not track user's movements or browsing habits beyond the confines of the provel.co.uk domain.

Information collected from forms
The Website (http://www.provel.co.uk) uses forms for visitors to request information, products, and services. Depending on the service, product, or information that visitors request, visitors contact information such as e-mail addresses or telephone numbers may be collected. Visitors contact information is also used to get in touch with them when necessary. Visitors may opt out of receiving newsletters. Financial information that is collected is used to bill the user for products and services.

Cookies
The Web site creates a cookie on a user's first visit to the site. This is used to simplify the welcome process by limiting the information available to first-time users. This 'first visit' cookie stores no information about the user besides the fact that they have visited the site once before. The Web site does not use any other permanent cookies. Session (temporary) cookies may be used from time-to-time to enhance navigation within the Website. These cookies are destroyed when the user closes their web browser.

Our Contacts with Provel Customers
We communicate with our registered users by e-mail to inform them of important service announcements. It is a condition of using the Provel service that the user receives these important communications. Provel may on occasion inform registered users about special offers, seasonal promotions, new services, updates, billing information and any other information we think may be of interest to our users to provide a more complete service.

Links to other sites
The Website may contain links to other sites. Provel is not responsible for the privacy practices or the content of such Websites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

General Privacy Information

Email Addresses
Provel are committed to the reduction and elimination in unsolicited commercial e-mail and spam. As a company that legitimately uses email addresses and as a responsible Internet citizen we wish to reiterate the following assurance: Under no circumstances will any email address collected by Provel, our website or customer support department be sold, rented or provided to any other
company.

Third-party offers
Users may be able to elect to receive special offers from third parties. Provel will not send any third party offers to users who do not wish to receive them. All offers of this kind will be managed by Provel. At no time will Provel ever make any user information available to third parties.

Privacy of customer data
In order to process the purchases of services, certain information is necessarily collected by Provel. We retain records of our customers, and these records may contain any or all of the following information: names, addresses, phone numbers, e-mail addresses, or other relative identifying information. We do not sell or share this information with other parties.

If a customer places a request for customer service, the information that may be collected is: e-mail address, name, phone number, correspondence records, and technical information such as system hardware, operating system, and the version of the Software being used. This information is voluntarily given by the customer, and is used by Provel only for the purpose of assisting the customer with their concerns. This information is not used for any other purpose. Information collected by our customer service department will not be sold, shared or rented to other parties.

Passwords
Under no circumstances will any staff member of Provel ask you for your account passwords. Do not disclose this to any other person, for any reason.

Security
Provel will take all reasonable steps to protect the security of your personal information within the confines of the Website, and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access, alteration, or destruction. We carefully protect your data from disclosure, with exception only in matters where designated by law or court order.

Notification of Changes
If we ever change our privacy policy, we will post notification of such changes on our Website, in order that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

If Provel is ever sold, in whole or in part, to another organisation, such a sale will only proceed on the condition that this privacy policy is adopted by the new owner.

It is our sincere intention to protect your personal information in the same manner as we would want our own personal information protected.

Contact Information
If you have any questions or suggestions regarding our privacy policy, please contact us at:

Provel
Privacy Policy
48 Saville Street
Bolton
BL2 1BY
Telephone: +44 01204 381911

Email: sales@provel.co.uk